I have worked at nine hospitals of all types since I started in this business.· I have been CEO of two of them; both independent community hospitals (not part of a larger health system).·I’ve always known that this is the model of hospital I prefer to work at, but it has been difficult at times to explain to people why.
Sometimes bad things happen to good people. Several years ago, the Legge family experienced the unimaginable and lost their two 3-year old sons. Last week, a Union County jury ruled against Dr. Fred Leess in the associated medical liability trial. Neither side deserves what they have been through.
In October of 2006, CMS (Centers for Medicare and Medicaid Services) began collecting standardized survey results from patients discharged from hospitals across the country. While many hospitals have collected information on patient satisfaction, there was no real national standard for collecting or publicly reporting patients' perspectives of care and/or service. In order to make "apples to apples" comparisons to support consumer choice, it was necessary to introduce a standard measurement approach... in comes the HCAHPS survey.
In late 2003, my family was living in Fort Wayne, but preparing to move. I had just accepted my current job here at Memorial, and I had to take care of a thousand things in preparation of that move.
My oldest daughter had just started pre-K in Fort Wayne, and one of my tasks was to find her a new school. So one winter day, I just drove around to different schools in Marysville. Trinity Lutheran School (I'm not even Lutheran...I was raised Roman Catholic) was one of the schools that I went to. So, I showed up, without an appointment, and went to the school office. I explained who I was and why I was there, and asked if there was anybody who would be willing to show me around. At that moment, I met a woman that would have a meaningful impact on my family.
*Warning: I'm on my first soap box.*
I drove to Columbus during a recent Thursday evening for our monthly Ohio Hospital Association Board Dinner. Beforehand, we were to stop by a restaurant in the hotel for a legislative reception for House Speaker Budish and several other elected State officials. When I arrived, our people from OHA told us that the meeting scheduled for the next morning… the meeting where our board's Executive Committee was to meet with Governor Strickland to discuss the Hospital Corporate Franchise Fee… had been cancelled.